Mercedes-Benz has introduced its first electric roadside assistance eSprinter van as part of a pilot project in London.
The eSprinter Service24h van, kitted out in the same way as the diesel-engined vehicles that provide free support to Mercedes van customers throughout the UK, is being utilised to serve the capital’s growing e-van community.
“We’re really pleased to have added the first electric roadside assistance vehicle to the fleet of around 180 Service24h vans operating nationwide,” said Simon Neill, customer operations director at Mercedes-Benz Vans. “It’s important to demonstrate to customers for our eSprinter and eVito models that we can fully support them with an electric van.
“The vision, on completion of this pilot, is to introduce more eSprinters to the fleet nationally where appropriate. We’re also planning, later this year, to set our first eSprinter based mobile servicing unit on the road.”
Marshall Van Croydon
dealer principal, Mark Effenberg, added: “We are very proud to have been chosen by Mercedes-Benz Vans UK to take part in this exciting pilot project.
“As our sales colleagues will testify, demand for electric vans bearing the three-pointed star continues to go from strength to strength. It is entirely fitting, therefore, that wherever possible the vehicles we use to provide the award-winning aftersales back-up for which Mercedes-Benz is renowned, should also employ the latest, emissions-free technology.”
Mercedes-Benz eSprinter
The eSprinter assistance unit is powered by a 114hp electric motor, with a 55kWh battery pack securely mounted beneath the body. Placing the battery there means it does not impinge on the cargo area, retaining the same cargo volume as the Sprinter and allowing the Service24h technician a practical workspace.
With an expected range of 95 miles (according to official WLTP figures when combined with a 50mph speed limiter) on a single charge, the eSprinter will be suitable for most urban delivery and last-mile applications, as well as the overwhelming majority of roadside call-outs attended by Marshall Van and other members of the Mercedes-Benz Vans network.
Mercedes-Benz Vans Support
Mercedes-Benz Vans’ Service 24h provision is integral to its MobiloVan commitment, which applies to UK vehicles purchased from an authorised Mercedes-Benz Dealer from 2012. By having their vehicle serviced at an approved workshop, warranty cover will be renewed until the next service is due, and could run for as long as 30 years.
Mercedes also provides ongoing roadside support. Technicians attend callouts in vans equipped for a wide range of tasks and stocked with genuine parts. The average response time is 66 minutes, with 87% of vans fixed at the roadside and sent on their way.
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